ENGLISH FOR BUSINESS SPEAKING (NEW) --Unit 18 Running a face-to-face meeting

ENGLISH FOR BUSINESS SPEAKING (NEW) --Unit 17 Running a face-to-face meeting

ENGLISH FOR BUSINESS SPEAKING (NEW) --Unit 16 Dealing with a complaint on the telephone

ENGLISH FOR BUSINESS SPEAKING (NEW) --Unit 15 Dealing with a complaint on the telephone

ENGLISH FOR BUSINESS SPEAKING (NEW) --Unit 14 Making a complaint on the telephone

ENGLISH FOR BUSINESS SPEAKING (NEW) --Unit 13 Making a complaint on the telephone

ENGLISH FOR BUSINESS SPEAKING (NEW) --Unit 12 Confirming and rearranging appointments

ENGLISH FOR BUSINESS SPEAKING (NEW) --Unit 11 Confirming or rearranging appointments